Privacy Policy

Under the General Data Protection Regulations (or GDPR) you have a right as a customer to know how lovechristianbooks.com uses your information, and how lovechristianbooks.com stores it

This policy does not apply to Trade Accounts unless personal information forms part of the information stored by lovechristianbooks.com in which case this policy shall only apply to the personal, identifiable information concerned. All other generic business and company information not classed as personally identifiable is excluded from GDPR, and therefore that information is excluded from this policy.

How we use your information:

If you haven’t agreed to receive updates about new products and special offers (the tick box in when you ordered) lovechristianbooks.com will only use the contact information in the following ways:

  • To process your order and payment
  • To keep you updated on the progress of your order from lovechristianbooks.com

If you have agreed to receive updates about new products and special offers (the tick you put in the box when you created your account) lovechristianbooks.com will use the contact information in the following ways:

  • To contact you about products just added to lovechristianbooks.com and special offers run by lovechristianbooks.com

In line with our responsibilities lovechristianbooks.com may also contact you occasionally to ask you to update the details lovechristianbooks.com has about you.

Who we share your information with:

We share some of your information with some third party organisations (Bluepark Solutions and Secure Trading) to allow us to process your order :

This information includes:

  • Your name
  • Your address
  • Your contact telephone number
  • Your contact e-mail address
  • The amount of your order

Your card details

  • Your card details are processed by Secure Trading on our behalf and are not shared with anyone except for lovechristianbooks.com having access to enough details to identify your transaction in, order to:
  1. To facilitate refunds – when necessary
  2. To answer customer queries regarding the reason for any failure of card payments for orders placed through lovechristianbooks.com

We do not share your information with any other organisations for any other purpose except where required to by law

Any sharing of information required by law will only take place if the entity, person, or body can prove to lovechristianbooks.com beyond reasonable doubt that:

  • They have “justifiable cause” in English and/or where applicable European law to require that information
  • They are who they say they are
  • Have a comprehensive Data Protection Policy/GDPR in place

Your Right to be forgotten:

Under GDPR you have the right to ask us to remove your information from our system.

Please note: This only applies if you have set up an account, and excludes information that would compromise the integrity of the invoicing process – e.g. lovechristianbooks.com can delete your account, but lovechristianbooks.com is unable to delete your delivery details from an order you have previously placed.

Lovechristianbooks.com is also unable to remove any credit card details stored on the payment platform provided Secure Trading in relation to any order already being placed.

Any card information is only stored by Secure Trading in relation to the order to which it relates and is in no way saved other than for the following purposes:

  1. To facilitate refunds – when necessary
  2. To answer customer queries regarding the reason for any failure of card payments for orders placed through lovechristianbooks.com

If you want us to remove your account details held by lovechristianbooks.com please:

  • Log-in to your account
  • Go to the ”Contact us” page
  • Fill out the form as required, selecting the “Existing Customer” and “Removal Request” Options, and writing a short message asking us to remove your information
  • Click the “Send Message” box

Your information will then be removed within 7 working days and you will receive no further communication from lovechristianbooks.com

How long do we keep your information:

If we have not had a “Removal Request” from you lovechristianbooks.com will keep your information for up to 8 full years from the date of your last visit to lovechristianbooks.com (a visit is determined by the time you last logged in to your account)

After a period of 7 years from the date of your last visit to lovechristianbooks.com (a visit is determined by the time you last logged in to your account) your information will be archived for deletion

During these 7 years we may send you one or more requests to update your information if we have not heard from you within a reasonable period of time.

We remove user information that meets above criteria once per year within 30 working days from the 31st December of each year.

How is your Information stored:

Your information is stored on a cloud-based e-commerce solution provided by Bluepark Solutions who host our website and who own the cloud based shopping cart system on which lovechristianbooks.com is operated

Your credit and debit card information is handled and stored by Secure Trading who are our payment service provider

Your right to know what information we hold about you:

At any time you have a right to view the information lovechristianbooks.com holds about you.

You can do this by logging into your account, all information lovechristianbooks.com holds about you can be viewed within the three tabs within your account.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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