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Privacy Policy

Under the General Data Protection Regulations (or GDPR) you have a right as a customer to know how uses your information, and how stores it

This policy does not apply to Trade Accounts unless personal information forms part of the information stored by in which case this policy shall only apply to the personal, identifiable information concerned. All other generic business and company information not classed as personally identifiable is excluded from GDPR, and therefore that information is excluded from this policy.

How we use your information:

If you haven’t agreed to receive updates about new products and special offers (the tick box in when you ordered) will only use the contact information in the following ways:

  • To process your order and payment
  • To keep you updated on the progress of your order from

If you have agreed to receive updates about new products and special offers (the tick you put in the box when you created your account) will use the contact information in the following ways:

  • To contact you about products just added to and special offers run by

In line with our responsibilities may also contact you occasionally to ask you to update the details has about you.

How we use Cookies:

What is a Cookie?

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. may use both "session" cookies and "persistent" cookies on the website (depending on your computers settings)

So what is the difference?

Session Cookies - will be deleted from your computer when you close your browser.

Persistent Cookies - will remain stored on your computer until deleted, or until they reach a specified expiry date. will use the Session Cookies to:

  • Keep track of you while you are navigating The Website
  • Keep track of items in your shopping basket
  • Prevent fraud and to monitor and increase website security where appropriate. will use the Persistent Cookies to:

  • Enable our website to manage your preferences in relation to your use of this website.
  • To help administer, and help make improvements to, this website. also uses Google Analytics to analyse the general day-to-day use of the website. Google Analytics generates statistical and other information about a website by means of cookies, which are stored on your computer. The information generated relating to is used to create reports about the use of a website. Google will store this information, Google's privacy policy is available here payment services provider (Secure Trading) may also send your computer Cookies (please see their policy on Cookies here)

You can manage your preferences relating to the use of Cookies on this website by going to the "options" menu in your brower

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies.

For example, in Internet Explorer (version 9) you can refuse all cookies by clicking "Tools", "Internet options", "Privacy", and selecting "Block All Cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites including

Who we share your information with:

We share some of your information with some third party organisations currrently these organisations are, Bluepark Solutions, Secure Trading, to allow us to process your order and Parcel2Go (including any courier service selected by us) in relation to the delivery of your order.

This information includes:

  • Your name
  • Your address
  • Your contact telephone number
  • Your contact e-mail address
  • The amount of your order

Your card details

  • Your card details are processed by Secure Trading on our behalf and are not shared with anyone except for having access to enough details to identify your transaction in, order to:
  1. To facilitate refunds – when necessary
  2. To answer customer queries regarding the reason for any failure of card payments for orders placed through

We do not share your information with any other organisations for any other purpose except where required to by law

Any sharing of information required by law will only take place if the entity, person, or body can prove to beyond reasonable doubt that:

  • They have “justifiable cause” in English and/or where applicable European law to require that information
  • They are who they say they are
  • Have a comprehensive Data Protection Policy/GDPR in place

Your Right to be forgotten:

Under GDPR you have the right to ask us to remove your information from our system.

Please note: This only applies if you have set up an account, and excludes information that would compromise the integrity of the invoicing process – e.g. can delete your account, but is unable to delete your delivery details from an order you have previously placed. is also unable to remove any credit card details stored on the payment platform provided Secure Trading in relation to any order already being placed.

Any card information is only stored by Secure Trading in relation to the order to which it relates and is in no way saved other than for the following purposes:

  1. To facilitate refunds – when necessary
  2. To answer customer queries regarding the reason for any failure of card payments for orders placed through

If you want us to remove your account details held by please:

  • Log-in to your account
  • Go to the ”Contact us” page
  • Fill out the form as required, selecting the “Existing Customer” and “Removal Request” Options, and writing a short message asking us to remove your information
  • Click the “Send Message” box

Your information will then be removed within 7 working days and you will receive no further communication from

How long do we keep your information:

If we have not had a “Removal Request” from you will keep your information for up to 8 full years from the date of your last visit to (a visit is determined by the time you last logged in to your account)

After a period of 7 years from the date of your last visit to (a visit is determined by the time you last logged in to your account) your information will be archived for deletion

During these 7 years we may send you one or more requests to update your information if we have not heard from you within a reasonable period of time.

We remove user information that meets above criteria once per year within 30 working days from the 31st December of each year.

How is your Information stored:

Your information is stored on a cloud-based e-commerce solution provided by Bluepark Solutions who host our website and who own the cloud based shopping cart system on which is operated

Your credit and debit card information is handled and stored by Secure Trading who are our payment service provider

Your right to know what information we hold about you:

At any time you have a right to view the information holds about you.

You can do this by logging into your account, all information holds about you can be viewed within the three tabs within your account.