Real life involves real people who make real mistakes. Sometimes saying "I'm sorry" just isn't enough. The need for apologies impacts all human relationships. The need for apologies impacts all human relationships. The good news is that you can learn the art of apology. Through their research and interaction with hundreds of individuals, counsellor Dr. Jennifer Thomas and Dr. Gary Chapman, author of the revolutionary The Five Love Languages, have discovered five fundamental aspects or "languages" of an apology: Expressing Regret; Accepting Responsibility, Making Restitution; Genuinely Repenting; Requesting Forgiveness.